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    General

    Our opening hours are Monday to Thursday 9am to 5pm and 9am to 3.30pm on Friday. Our telephone number is 01432 840712. Personalised Goodies is wholly owned by Antson Ltd at The Birches, Little Dewchurch, Hereford, HR2 6PW

    Website ordering and contract for sale

    We encourage you to feel comfortable using your credit or debit card to conduct commerce on our site. If you wish, you may also send us a Postal Order or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.  Alternatively you can always call us where we can take payment over the phone, or pay via PAYPAL

    Please allow an additional 7-12 business days for shipping of your merchandise if paid by personal cheque. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

    A sale has taken place when the order has been packed and dispatched.  Up until this point we reserve the right to cancel an order for reasons of beyond our control (e.g. fire, flood etc), stock availabilty and if we cannot verify you age if buying products with alcohol.

    Return / Refund Policy

    +++ This bit is really important +++

    If you wish to cancel your personalised order, you must do so within 2 hours after placing the order.  We will refund your order in full if the order is cancelled within this time period.  After 2 hours, production will have started and you will lose your right to cancel the order.

    Due to the nature of the product, we do not accept returns and we will not refund a personalised product once it has been made and dispatched unless it is deemed to be faulty.  So we urge you to check the product specifications (e.g. size, weight and colour) carefully before ordering and make special care over spelling, punctuation and capitalisation upon placing an order.

    We are not trying to be horrible here, but as you can imagine, a lot of work goes into personalising products and we can't refund items just because of a change of mind.  All our photos on the site are of the actual products we stock.  If in any doubt, call or email us before ordering.

    In the case of personalised stencils, our product is the stencil, not the finished cappuccino itself.  Stencilling on cappuccinos does require some practice and needs the milk to be fine and the gap between stencil and milk to be as small as possible.  Our sister site at www.coffeestencils.co.uk has some excellent videos on how to use stencils.

    For non-personalised products that are on the site - you can return items within 14 days of purchase for a full refund.

     Age Verification Checks AND Sale of Alcohol

    No alcohol can be purchased from our premises - we are not licenced to do so.

    For some items on the site, it is prohibited to sell items to those under the age of 18.  Products that contain alcohol is one such item.  For this reason, we ask for you to verify your age when ordering alcohol products.  We will also carry out independent checks to verify the age. 

    We are a responsible retailer and won't sell or ship to under 18's.  This means that we will verify ages of both the purchaser and recipient (if different) and both must be over 18.

    If we cannot verify your age or discover that you are not legally entitled to order certain Products, we will cancel your order and will not be obliged to complete the order. We will immediately refund to you any money that you have paid in respect of Products that we will not deliver to you.

    If cannot establish your age, then we reserve the right to ask for further identification and if that is not forthcoming or satisfactory we will cancel the order. 

    We are also obliged to keep records of attempted purchases of prohibited goods by under 18's and must show Police, local authorities and trading standards if requested.

    We operate a responsible retailer scheme that endeavours to prevent the sale of alcohol to under 18's.  We follow the guidlines set out in the WSTA.co.uk (Wine and Spirits Trade Association) that includes schemes such as Challenge 25.  To this end where we cannot establish the age of the orderer or recipient to be over 18 then we will refuse the order.

    Delivery Information

    We aim to dispatch your order within 48 hours of it being placed subject to, stock levels, company closure and bank holidays.

    Some items may take a little longer but this will be shown on the product page.  For example some of the personalised books, alcohol and engraved oak products take up to 5 days to dispatch.

    If there is going to be a delay for any reason we will contact  you.

    Our standard shipping method normally takes 3-5 working days (Mon - Fri). We use Royal Mail and Parcel Force and couriers for our mainland UK standard deliveries.

    If you are not in, Royal Mail or the Courier may put a card through the letterbox in which case you may have to collect or rearrange redelivery as per instructions on the card. If the item is returned to us by Royal Mail or Courier due to an incorrect address or if you have not rearranged delivery, we reserve the right to recharge the delivery cost if you want the item to be resent to you.

    Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

    UK non-Mainland deliveries:

    We can ship to all non-mainland UK addresses, although depending upon weight these may attract a higher shipping rate.  For example if you live in Northern Ireland, some items can be dispatched at normal Royal Mail rates, where as heavier items would be shipped using a courier who themselves charge more for carriage.  Please phone us on 01432 840712 for up to date carriage charges.

    INTERNATIONAL ORDERS If you live outside the UK or wish to have a delivery to a non-UK address, please choose the appropriate shipping option in the payment screen.  International orders are sent via Royal Mail International Signed for Service.

    Prices

    Goods are charged at price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

    We reserve the right to alter the postage charge if an incorrect postal destination has been chosen when the order has been placed.

    VAT

    Personalised Goodies is registered for VAT and VAT is INCLUDED in the prices shown on this website.

    Data Privacy

    We do not sell your data to anyone.  Any communication in connection with Personalised Goodies is made either by ourselves or by courier/delivery companies handling delivery.  If you are not sure about any communication in connection with your account or order then feel free to contact us on 01432 840712 and we can verify for you.

    We do not hold your card details that are inputted on the site, and we do not have access to your card details at anytime.  Payment details are handled by either PayPal (if paypal is the chosen payment method), or by Shopify Inc who are the payment gateway providers.

    Complaints

    If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).  It will then be dealt with confidentially,and effectively.

    Company Registration Information

    Personalised Goodies is a wholly owned trading arm of ANTSON ltd.

    Registered Office Address:
    ANTSON Ltd
    The Birches,Little Dewchurch, Herefordshire, HR2 6PW

    Registered in England and Wales number: 07602336

    VAT number: 154 4828 95